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  • When a good thing goes bad If good customer service is the key to success in the 21st century, JOHN HARRIS asks why it is so hard to get. I was happy in my relationship with my phone company until I had to s...
  • Windows 7 cooks up a baker's dozen After the underwhelming success of Windows Vista, Microsoft has a new version of Windows ready to go. JOHN HARRIS takes a first look. Microsoft is on track to release its latest ve...
  • For the record In a vain attempt to resurrect his youth, JOHN HARRIS has extracted the dust-coveed boxes containing his treasured record collection and plugged them into the 21st Century. Like ma...
  • Saved by a ghost in the machine When a disrupted software upgrade cruelled his office network, JOHN HARRIS discovered that his notebook developed a mind of its own.I was working on my computer last week when a no...