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Quality standard ISO 9001Vectra Corporation has successfully certified that its operations comply with three global standards for environmental sustainability, quality management and Occupational Health & Safety.

Vectra picked up its green tick in October last year when SAI Global certified its operations to environmental standard AS/ISO 14001, the globally relevant standard for organisations that are committed to operating in an environmentally sustainable manner.

SAI Global went on to certify Vectra’s quality systems against the AS/ISO 9001 quality standard in December last year and against the AS/ISO 18001 standard for OH&S in January this year.

The eight-month certification process has formalised many procedures that were already standard at Vectra to ensure that events are recorded and measured and required actions are taken. These procedures include recycling all computers rather than sending them to landfill and reducing waste generation by recycling all paper, cardboard and boxes.

Environment standard ISO 14001Vectra’s certification achievements were major milestones in its establishment of a Quality Management System that covers its environmental impact, quality controls and OH&S processes.

Vectra Corporation Accounts Officer, William Smerdon, who is closely involved with running the company’s Quality Management System, said the key to the system’s success was Vectra’s staff. “The people who work here are the driving forces as they are the ones that help build the system through their input,” he said.

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Vectra Corporation has provided vital technology skills and services for Mitsubishi Motors Australia Ltd (MMAL) during five years of rapid change for the company.

Following a switch to a solely importing model in  2008, Mitsubishi sells and services more than 60,000 new cars a year in Australia, employing about 230 people nationally.

The Adelaide-based company also supports about 215 licensed Mitsubishi dealers throughout the country, maintaining its role as an important part of the Australian automotive landscape.

In 2004, Mitsubishi outsourced its mainframe and midrange computer operation and maintenance to Vectra Corporation in order to gain cost-effective access to a wider range of specialist skills.

Mitsubishi’s Head of Information Services Alan Gilbie said Vectra had worked successfully for the company on a service-based support contract. “This relationship has worked really well for us,” he said.

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In Vectra Corporation
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Austraining International COO Ray AshInternational aid organisation Austraining International has turbocharged its information systems infrastructure since selecting Vectra Corporation as its technology partner in early 2009.

In the words of its external auditors, Austraining had previously run “Ferrari technology” that delivered “Volkswagen performance” due to constraints imposed by internal IT support services.

Since Vectra got behind the wheel of its IT systems, Austraining has achieved significant productivity improvements including greater website uptime, easier remote access, reduced downtime from unplanned disruptions and standardised solutions to problems that were previously handled individually.

Austraining Chief Operating Officer Ray Ash indicated that IT costs had reduced since Vectra came on board. “We’re making the best use of our infrastructure now,” he said.

“Rather than a big cost increase through the need to buy extra servers, there have been efficiencies and savings.”

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In Evolution Business Systems
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Paul Woods (left) and Jonathan Martin, EBSAward-winning Arrow business partner, Evolution Business Systems (EBS) has launched a same-day support service in Adelaide for companies using the Arrow Financials accounting software program.

The company, which has its national support centre in Melbourne, is already providing Arrow Financials support for customers in both Australia and New Zealand.

Evolution, established by managing director Paul Woods in 2001, has won a series of awards for its performance, including being four-time recipient of Arrow’s Business Partner of the Year accolade.

The company, with a staff of 10, will initially support Adelaide customers using its national help desk service as well as sending Mr. Woods, and technical director Jonathan Martin, to SA for several days each month. Their aim is to establish a critical mass of business that will enable them to employ a locally-based Arrow consultant by the middle of this year.

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