National broadband company Internode today launches a web-based service that provides its customers with real-time access to telephone call wait times for its departments.

With more than 2000 calls coming through its switchboard each day, Internode has developed the new service to inform customers who want to place their calls during low-demand periods. Published at www.internode.on.net/about/performance/, the Frontline Queue Statistics provides both tabular and graphical views of call numbers and wait times for its support, sales and account telephone lines.

The Frontline Queue Statistics project is Internode’s latest initiative to become an even more customer-friendly company: Early this year, it released an Internode app for the iPhone to provide easy access to account information, network advisories and frequently called Internode telephone numbers.  In May, Internode announced a four-year, $4 million redevelopment of its customer care systems using NetSuite.

Internode has piloted the Frontline Queue Statistics in beta form for several months. Today marks the public release of the service to all customers.

Internode managing director Simon Hackett said the Frontline service was intended to make life easier for customers. “Its part of our commitment to progressive disclosure of key aspects of our performance to our valued customers,” he said.

“We intend to continue developing this service by adding real-time statistics about our online ticket handling performance. Our aim is to make Internode a really easy company to deal with.”

About Internode www.internode.on.net

Internode is a first tier IP carrier committed to using broadband technology to redefine the national telecommunications environment. The Australian-owned company is a trailblazer that delivers broadband services to individuals and businesses throughout Australia. Follow Internode online at www.internode.on.net/about/follow_us_online/

Internode PR for media assistance: Impress Media Australia www.impress.com.au

Call John Harris on (08) 8431 4000 or email jharris@impress.com.au.