Two Newcastle medical clinics avoided more than three days of business disruption when a Datto backup appliance kept them running after the rare failure of their near-new state-of-the-art network server.
Lotus Dermatology and collocated business Coco Skin Laser Health are industry leaders in the field of dermatology and cosmetic medicine, sharing purpose-designed central city premises and employing more than 20 people to provide skin care services for customers from around the region.
Lotus Dermatology and Coco Skin Laser Health use the latest technology both for their services and for day-to-day operations. Computer systems play an essential role in managing appointments and storing patient records to meet operational and regulatory requirements.
After a faulty motherboard shut down a one-year-old server, IT services firm Dynamic Business Technologies put the two clinics back in business that same day by giving them access to their records with the Datto SIRIS backup appliance, which makes a near real-time backup of their data.
Marketing Manager for Coco Skin Laser Health Joe Relic said Dynamic Business Technologies played an essential role in keeping the businesses online. “The importance of this partnership was demonstrated in early 2017 when Dynamic Business Technologies helped us overcome a server hardware failure that typically would have taken both businesses offline for days,” he said.
“When our server’s mainboard failed, business was put on hold until the backup system came online, which happened the same day. Dynamic Business Technologies not only kept us online and running via the Datto backup appliance, which they had recommended and supplied, but they also managed the entire warranty support process with Dell.
“Both Lotus Dermatology and Coco Skin Laser Health worked locally off the Datto appliance for three days while Dell replaced the server motherboard and then migrated it back into production.
“The estimated saved cost of downtime for both businesses during this period, including the number of employees, lost revenue, wages and overheads, was more than $354,000. Despite what could have been a substantial loss to both businesses, we didn’t miss a beat and no data was lost.
“Dynamic and Datto also kept us running on another occasion when we discovered locked files on our server after a cryptovirus infected it. We phoned Dynamic who restored our files immediately. Without them, it would have taken a lot of time and effort to recover our files. By backing up so frequently, the Datto system equips a business to recover its files even if a problem occurs.
“We trust Dynamic to keep our data secure at a time when IT systems are the heart of our business.”
Dynamic Business Technologies is a leading Datto partner in Australia, awarded Datto’s Pioneer of the Year award at its DattoCon conference in the US in June. Datto - recently named by Gartner as a Visionary for Disaster Recovery as a Service - handles more than one million backups a week at its nine data centres globally, storing data in the cloud for from one year to an indefinite period
The Datto SIRIS total data protection platform creates and stores backup snapshots of a computer hard drive or network as often as every five minutes. It defeats hardware failures and ransomware scams by providing instant, seamless access to the stored backup, enabling the Datto customer to keep working with minimal disruption. Learn more about Datto at www.datto.com.
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About Dynamic Business Technologies http://www.dbtechnologies.com.au
Established in 2006, Dynamic Business Technologies is a NSW-based IT services provider that supports more than 200 small businesses in regional areas around Australia, predominantly the Newcastle-Hunter Valley region. Based at Warners Bay on Lake Macquarie, 15km from the Newcastle CBD, the award-winning company offers a range of fixed fee managed services for small businesses from 15-200 seats as well as hardware-as-a-service, cloud services, procurement and licensing, IT consulting and project services. Dynamic Business Technologies was as one of the Top 25 Managed Service Providers in Asia, Australia and New Zealand by the 2017 MSPMentor 501 List.