National broadband company Internode has recorded another chart-topping performance in a comparison of Telecommunications Industry Ombudsman (TIO) complaints to total customer numbers.

In an analysis of the TIO statistics for 2011 published at http://www.tio.com.au/statistics.htm, the Bernoulli Trial ISP statistics blog site compared TIO complaint numbers for each Internet Service Provider with their estimated market share, based on Roy Morgan Research during 2010

Internode topped the table with just 0.8 per cent of complaints compared to its estimated market share of 2.9 per cent. The analysis calculates the total ISP market as including both fixed line and wireless Internet services.

“The ISP that recorded the lowest number of TIO complaints as a proportion of number of customers was Internode, with a massive normalised score of 3448,” stated the website, which normalised the results so that an industry-average performance is counted as 1000, with higher scores being better.

The Bernoulli Trial analysis of the TIO statistics is published at http://thebernoullitrial.wordpress.com/2011/05/07/iinet-fares-best-in-tio-complaints/

About Internode www.internode.on.net

Internode is a national broadband company with offices in Sydney, Melbourne, Brisbane and Adelaide. As well as offering ADSL2+ broadband services at more than 1400 telephone areas nationally through wholesale suppliers, Internode has its own Agile DSLAM broadband equipment in operation or under construction at more than 200 exchanges in every state and territory of Australia. Internode is a privately-held company founded in 1991. Internode offers a wide range of value-added broadband services including more than 400 Internode WiFi hotspots nationally, NodeMobile Data 3G wireless broadband, Internode Business Connect Private IP networks, NodePhone VoIP telephony and a pioneering IPTV service through its partnership with FetchTV. Follow Internode online at www.internode.on.net/followus

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